Contact Us

Complaints Handling

We hold ourselves to a high standard — and we know that even with the best intentions, things can sometimes fall short of what you expected. If that happens, we want to hear from you.

Before you engage us

Once we have received your initial enquiry, we will forward our Costs Agreement and Disclosure Statement to you for your review and approval before any engagement commences. We will not begin work on your matter until you have confirmed your acceptance of those terms. How to raise a concern
If you have a concern about the service you have received, we encourage you to raise it with us directly in the first instance. You can contact our principal, Sue Ellison-Whyte, by:

• Email: sue@ellisonwhytelaw.com.au
• Phone: 03 5908 3732
• Post: Shop 2, 3056 Frankston-Flinders Road, Balnarring VIC 3926

We will acknowledge your concern within two business days and aim to provide you with a substantive response within 10 business days. Where the matter is more complex and requires additional time, we will let you know and keep you informed of progress. If you are not satisfied
If we are unable to resolve your concern to your satisfaction, you have the right to contact the Victorian Legal Services Commissioner (VLSC), who handles complaints about legal practitioners in Victoria.

Victorian Legal Services Commissioner

GPO Box 492, Melbourne VIC 3001
Phone: 1300 796 344
Website: https://lsbc.vic.gov.au/

There is no cost to you for making a complaint to the VLSC.

Our commitment

We treat every concern seriously. Feedback — whether positive or critical — helps us continue to improve the way we work with our clients.